CNY Notice , close on 10th-12th Feb 2024 , resume service on 13th Feb 2024
21
Non-muslims and 21+
This online store is promoting products with alcohol content and is only suitable for non-muslims who are 21 years or older. Alcohol is prohibited for muslim consumers in Malaysia as the country's sharia law forbids muslims from drinking and selling alcohol to them. Click ENTER only if you are a non-muslim and are at least 21 years of age.
Return & Refund Policy

Thanks for shopping at TLWINE .

If you are not entirely satisfied with your purchase, we're here to help.

  • Returns

Our returns policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can't offer you a return. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


  • Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please allow 2-3 weeks or from the time you mail your return for it to be processed depending on your card issuer's policies. We will send you an email once your return request has been successfully processed. 


  • Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


  • Contact Us

If you have any questions on how to return your item to us, please contact us 016- 55 00 828.